Interflora's Delivery Policy

This policy is used by Luke Apthorpe À La Mode Floral Boutique for sending and receiving Interflora orders.

Interflora will deliver flowers and gifts to virtually anywhere in Australia and almost anywhere in the world, where fresh flowers are available. Naturally, Interflora delivery service is subject to local conditions. Delivery is usually available within 24 hours, but occasionally may be longer, depending on time zones and local conditions.

Some areas in some countries (including Australia) are classified as restricted delivery areas. Deliveries to these locations may take up to 48 hours.

Delivery within Australia and the rest of the world is not guaranteed on Public Holidays, Saturday after midday or Sundays.

Same day delivery within Australia from Monday to Friday is possible as long as the order is placed before 2pm in the recipient’s time zone.

Same day delivery within Australia on Saturdays is possible as long as the order is placed before 10am in the recipient’s time zone.

If your delivery is urgent please contact us by phone.

For more specific information on your delivery, refer to the information below:

Delivery for Funeral Orders

Interflora treat funeral orders with the highest of priority. In order to see the order processed as smoothly as possible please supply the following information in the Address Details or Special Instructions:

  • Full name of the deceased
  • Name and address of the funeral home and name and phone number of a relative will be needed.
  • Date and time of the funeral

Delivery to Hospitals/Nursing Homes

For hospital/nursing home deliveries, please supply Interflora with the recipient’s:

  • Full name
  • Ward name or number
  • Hospital name and address
  • Whether the recipient is a patient/resident or part of the staff

For hospital and nursing home deliveries, Interflora recommends sending flowers and gifts that are already arranged in a container. Please note:

  • Do not send loose cut flowers as there are usually limited suitable vases available
  • Do not send large arrangements as space is often restricted
  • Most hospitals do not allow plants
  • Some hospitals do not allow flowers in intensive care or other special care units

Delivery to Ships

For deliveries to ships:

  • Please allow 24 hours for the delivery to be processed
  • The following information is needed to process the order smoothly
    This information can be included in the Address Details or Special Instructions:
    • Name of shipping line
    • Name of ship
    • Cabin number/deck number
    • Exact time of departure
    • Whether the recipient is a passenger or crew member

Delivery to Hotels & Holiday Resorts

For deliveries to Hotels & Resorts, please supply Interflora with the recipient’s:

  • Hotel or Resort name
  • Room name or number and address
  • Whether the recipient is a guest or part of the staff

Delivery on public holidays

Please be aware that Interflora Australia cannot guarantee delivery on Public Holidays, as most florist shops are closed. Please find a list of these Public Holidays below:

Christmas Day/Boxing Day December 25 and 26
New Year’s Day January 1
Australia Day January 27
Labour Day (WA) March 3
Labour Day (VIC & TAS) March 10
Adelaide Cup Day (SA) March 10
Canberra Day (ACT) March 10
Good Friday/Easter April 18 – April 21
Anzac Day April 25
May Day (NT) May 5
Foundation Day (WA) June 3
Queens Birthday (exc. WA) June 9
Picnic Day (NT) August 4
Royal Show Day (QLD) August 13
Queens Birthday (WA) September 29
Labour Day (NSW, ACT, SA, QLD) October 6
Melbourne Cup Day (VIC – metro only) November 4

Delivery for Christmas

The cut off time for guaranteed Christmas delivery within Australia is 10:00am AEST on Tuesday 24th of December 2013. Due to the large volume of orders that Interflora florists will be delivering for Christmas, we cannot guarantee any timed deliveries. However, you can rest assured that we will endeavour to have all orders delivered as soon as possible, but any orders placed after the cut off time may not be delivered until Friday 27th December 2013 at the earliest.