product policy

Please read this important information:

fresh flowers and produce

general items

not including fresh flowers and produce


product price

 

  • Our aim is simply to provide reasonable prices, good value for money along with our excellent customer service.
  • Luke's prices are generally less than the RRP (Recommended Retail Price).
  • If you find a cheaper price from a competitor but wish to deal with us please simply let us know and we will be happy to consider matching the price you have been quoted (A written quote is required or an advertised price).
  • Prices are listed in Australian Dollars and include 10% GST (Goods and Services Tax).
  • We reserve the right to change prices at our discretion as supplier costs rise.

 

  • Our aim is simply to provide reasonable prices, good value for money along with our excellent customer service.
  • Luke's prices are generally less than the RRP (Recommended Retail Price).
  • If you find a cheaper price from a competitor but wish to deal with us please simply let us know and we will be happy to consider matching the price you have been quoted (A written quote is required or an advertised price).
  • Prices are listed in Australian Dollars and include 10% GST (Goods and Services Tax).
  • We reserve the right to change prices at our discretion as supplier costs rise.


product availability

 

  • We provide picture examples of floral designs (Flowers by Luke and Flowers by Interflora) to give you an indication of what we can provide and what the price would be for particular floral designs.
  • For all floral designs featured on this website, we ask that you allow us to confirm COLOURS and FLOWER TYPES that are shown in the picture example, also the DELIVERY TIME available, and other design VARIATIONS available as not all designs are available for same-day collection or delivery.
  • In rare circumstances, some FLOWER COLOURS and FLOWER TYPES may not be in stock or available to order on the same day. Seasonal availability varies and occasionally some flower colours and flower types may not be available to source at the markets, even if they are in season, they may still not be available at the markets. 
  • In some circumstances we may contact you if we are aware of an issue to let you know if we cannot supply a particular flower colour or flower type. We reserve the right to supply a SUITABLE SUBSTITUTE flower colour or flower type.
  • If you SPECIFICALLY REQUIRE a particular flower colour or flower type, please indicate your preference in the message box on checkout or contact us by phone to discuss. If we are unable to meet your specific requirements we will offer a suitable substitute.
  • For urgent orders and clarification of availability please telephone 02 4937 5186.
  • Please quote the product code and description and allow us time to confirm the availability of the product and return your call on the same day within normal business hours (9am-5pm).
  • Personalised and customised designs and orders may take more time to supply, compared to standard designs.
  • We source fresh flowers from the Markets several times a week, please note that we do not stock every possible flower type in every possible colour every week, and we will often sell-out of popular flower colours and flower types, if you require a particular flower colour or flower type you will need to order this in advance (2-3 days is best), availability pending.
  • All Interflora designs are a guide to the style of flowers, gourmet foods and gifts that will be delivered. Occasionally they may vary due to regional and seasonal availability or when they do not meet our quality standards. In some cases, substitutions of similar value and quality may be necessary to fulfil your requirements and some flowers may be delivered in bud to provide longer enjoyment.

 

  • For all items we ask that you allow us to confirm stock quantities and availability as not all items are available for same-day collection or delivery.
  • Where an item is unavailable we will advise of the next available delivery date.
  • In rare circumstances, some items may be out of stock and unavailable before the required date such as a wedding or event, or discontinued without our knowledge. If this happens we will work with you to find a suitable alternative.  
  • Items on our website are to the best of our knowledge, available to ship to you within the advertised timeframe, however in some circumstances we may contact you if we are aware of an issue to let you know if we cannot get a product to you within the advertised time-frame. We will provide you with the option to replace the item that is unavailable with another similar item. If payment has been made and we cannot contact you within 14 days to advise of the unavailability of the product, we will ship your order and send a credit note for the item that we could not provide.
  • For urgent enquiries
    please telephone 02 4937 5186.
  • Please quote the product code and description and allow us time to confirm the availability of the product and return your call on the same day within normal business hours (9am-5pm).
  • Personalised orders may take more time for dispatch, compared to standard items.

 


keeping products for you

 

  • Where fresh flowers are available in stock, your full payment is required to reserve the fresh flowers for you, we do not hold items without payment.
  • Fresh flowers must be collected or delivered promptly.  We cannot keep fresh produce for too long and you will be required to collect or allow us to deliver promptly.
  • If fresh flowers are not currently in stock but are available to source from the fresh flower markets, we require a 100% deposit (non-refundable) to confirm your order.

 

 

  • Where items are available in stock, a 50% deposit or 100% payment is required to reserve the items for you, we do not hold items without payment.
  • If items are not currently in stock at our warehouse but are available to order, we require a 50% deposit (non-refundable) to confirm your order and 50% when the items arrive.

 


layby

 

  • Layby is not available for Fresh Flowers or Produce.
  • You can pay for Fresh Flowers or Produce in advance of the date the order is required. 50% at time of booking. The remaining balance can be paid in 2 x 25% or 1 x 50% payments. The order is not delivered or provided for collection until the full payment has been received.
  • If you do not pay the remaining balance, any amount you have paid can go towards something else to the value that you have paid.

 

 

 

  • We offer layby in the form of a payment plan with a 50% deposit being made to keep General Items reserved for you. 25% is to be paid in the second week and a further 25% is to be paid in the third week completing your payments.
  • We cannot keep layby stock in storage for you for more than 3 weeks.
  • Deposits and Part Payments can be made in-store or over the phone with your debit or credit card.
  • If you layby an item, it is taken off the shop-floor or ordered especially for you.  
  • If you do not pay the remaining balance the item will be returned to the shop floor and any amount you have paid can go towards something else to the value that you have paid.

 


making changes or adding to your order

 

  • If your order has not yet been processed or dispatched, we can make changes or add more to your order. Please simply email us or call us on 02 4937 5186 and we will discuss how we can assist. Once the order has been dispatched any additional requests will be treated as a new order.

 

 

  • If your order has not yet been processed or dispatched, we can make changes or add more to your order. Please simply email us or call us on 02 4937 5186 and we will discuss how we can assist. Once the order has been dispatched any additional requests will be treated as a new order.

 cancelling your order

 

  • If your order has not yet been processed or dispatched we can cancel the order if required. Please contact us immediately on 02 4937 5186 or use our online enquiry form.

 

  • If your order has not yet been processed or dispatched we can cancel the order if required. Please contact us immediately on 02 4937 5186 or use our online enquiry form.
  • If your order has been processed and dispatched you will need to follow the Returns and Exchanges policy.


collection

 

  • Collection of Fresh Flowers and Produce is available for orders made in advance. We have a limited range available for collection for our “walk-in” customers. We can make orders fresh while you wait, however waiting periods can vary so we highly recommend you order in advance by phone or online.
  • You can order any Interflora design for collection at your local florist shop by placing an order with A La Mode Floral Boutique and specifying which Interflora member you wish to collect the flowers from.

 

  • Collection of General Items is available for orders made in advance. We have a limited giftware range available for collection for our “walk-in” customers, and not every product featured on our website is available for same-day collection in-store.


delivery to home or work
(Local / Australia-Wide)

 

 

  • We personally deliver (A staff member in our van will litterally personally deliver) Fresh Flowers and General Items to your door for FREE if you live within 20km from Kurri Kurri NSW. We also deliver up to 40km from Kurri Kurri NSW for an additional cost. Interflora orders cannot be combined with the General Items featured on this website but they can be posted to the recipient separately (see below for more details). Some items you select may need to be delivered or posted separately, we will advise you of what to expect.
    Delivery within 20km from Kurri Kurri FREE
    Delivery 20-30km from Kurri Kurri $15
    Delivery 30-40km from Kurri Kurri $25
    Delivery Fees include GST.

 

  • We arrange delivery of General Items (Excluding Fresh Flowers & Produce) AUSTRALIA-WIDE with AUSTRALIA POST.
  • We arrange delivery of General Items (Excluding Fresh Flowers & Produce) AUSTRALIA-WIDE with AUSTRALIA POST and we will add a postage and handling charge.
    We will always discuss the total cost with you prior to deducting payment from your Mastercard or Visa.
  • After we have confirmed the availability of stock and after we have received your cleared payment, delivery of your item will be 3-10 days (unless specified otherwise on the product description page) with Australia Post after dispatch from our store.

  • We track orders by using Registered Post and Australia Post will require a signature from the recipient. If Australia Post cannot obtain a signature they will leave a message for you to collect your parcel at your local Post Office.

  • We pack our items to minimise the risk of breakages during transit by Australia Post so please check your items when you receive them to ensure they have been delivered with no problems. If there is a problem with your order simply give us a call and we will provide you with an email or mobile number so that you can send us a photo of any damage that has occurred in transit by Australia Post. For more details please review our Product Policy.


international delivery

 

  • We send flowers World-wide through the Interflora network of florists. Seasonal availability is different to Australia so we do advise that you contact us by phone to discuss your order so we can advise correct designs and prices for the particular country you wish to send flowers to.

 

  • Please contact us by email or call us on +61 02 4937 5186 with your exact address for delivery, and contact details so that we can provide a personalised quote for you.


returns and exchanges

 

  • We cannot accept returns for Fresh Flowers and Produce. If you feel there is a problem with what you have received please simply give us a call and explain what you feel is wrong with the order so we can address your concerns appropriately.
  • We will provide an email or mobile number for you to send a photograph of the order if you feel there is something wrong and we will do everything we can to provide a satisfactory outcome.

 

  • If you are not happy with something you have purchased from our store, simply contact us within 7 days of receipt of the product for a refund, exchange or credit to be used in our store within 12 months (your choice).
  • Shipping charges are only refundable if we made an error on your order or if There is damage to your order in shipping.
  • Our return policy does not apply to items that cannot be returned for hygiene reasons or personalised items.
  • Returns policy does not apply to sale items.
  • Items purchased at sale prices cannot be exchanged or refunded.
  • A restocking fee may be charged at our discretion.
  • We will communicate any charges with you.
  • If you have purchased the wrong size or colour, or you are not entirely happy with your purchase, we will offer an exchange or credit note to the value of the items purchased,
    under the following conditions:
  • All products must be returned within 7 days of receipt.
  • The product(s) must be as new (unused and undamaged) and with their original packaging intact.
  • No refunds, returns or exchanges on personalised, custom coloured or sale items.
  • To organise a refund, exchange or credit, please call us on 02 4937 5186 or email with the following details: Your Name, Order Number, Product Name/Code, Reason for exchange.
  • Apart from returns for damaged products, all products must be returned to us in a saleable condition.
  • It is the customer's responsibility to ensure that all returns are packaged so as to prevent damage in transit.
  • Please enclose a copy of your receipt and the return form.
  • In the unlikely event that a product is damaged in transit to you, please send us a digital photograph (2MB or less) of the damaged goods by email, quoting your order number and the product item within seven days of receipt of the item to our email. Our Customer Service Manager will then contact you to speak about an appropriate solution for you.
  • When a product is returned to us, we offer a refund, exchange for goods to the same value or a store credit to the value of the items purchased.
  • Delivery costs (including packaging and handling fees) are not refundable. 
  • Our exchange policy does not apply if the product(s) have been used, worn, soiled or damaged.
  • We reserve the right to refuse a return on any product that does not meet these requirements.
  • It is suggested that you insure your return package as we cannot be held responsible for any product lost or damaged in the post.
  • Refunds and credits will be processed within 2-3 weeks.
  • Please ship your prepaid packages to:

    A LA MODE MANAGEMENT
    182-186 Barton Street
    KURRI KURRI NSW 2327


products containing alcohol

 

  • You must be 18 years or older to order or receive alcoholic beverages.
  • A Signature and Photo Identification may be required on delivery.
  • Other licensing restrictions may apply in some states, please ask your Interflora florist for details.
  • A liquor licence is not required to sell alcohol that is included in the sale of flowers or food designed to be delivered as a genuine gift to a person – such as a gift basket or bouquet of flowers.
  • The alcohol included in the gift will be purchased from a liquor retailer. The maximum volume of alcohol in each gift cannot exceed 2 litres.
  • The gift must be packaged and presented in such a manner that it would be taken to be a gift.
  • The gift can only be delivered to an adult who is not the purchaser. It cannot be delivered to a person at the location where the gift was purchased.
  • Gifts must be delivered between the hours of 7am to 7pm.

 

  • You must be 18 years or older to order or receive alcoholic beverages.
  • A Signature and Photo Identification may be required on delivery.
  • Other licensing restrictions may apply in some states, please ask your Interflora florist for details.
  • A liquor licence is not required to sell alcohol that is included in the sale of flowers or food designed to be delivered as a genuine gift to a person – such as a gift basket or bouquet of flowers.
  • The alcohol included in the gift will be purchased from a liquor retailer. The maximum volume of alcohol in each gift cannot exceed 2 litres.
  • The gift must be packaged and presented in such a manner that it would be taken to be a gift.
  • The gift can only be delivered to an adult who is not the purchaser. It cannot be delivered to a person at the location where the gift was purchased.
  • Gifts must be delivered between the hours of 7am to 7pm.


sales

 

  • We occasionally offer items on sale.
  • Sale items are available only until sold out and we will contact you as soon as practical if we have sold out of an item you have ordered and if payment has already been made we will offer you a refund, partial refund, credit or substitution item for the sold out item you have ordered.

 

  • We occasionally offer items on sale.
  • Sale items are available only until sold out and we will contact you as soon as practical if we have sold out of an item you have ordered and if payment has already been made we will offer you a refund, partial refund, credit or substitution item for the sold out item you have ordered.


confirmation and payment

 

  • We aim to provide excellent customer service, so therefore we like to communicate with our online customers the same way we serve customers who visit us in-store or order over the phone.
  • We will review your order and then we will contact you by phone or email, you can also contact us during business hours to discuss your order. If you call us and we are unavailable please leave a message with your phone number and we will return your call as soon as possible.
  • We always prefer to manually confirm that the items you have selected are available for delivery or collection in the way that you have specified, if there are any issues with availability of fresh flowers or products you have selected we will offer a suitable alternative (e.g. substituting white daisies if they are not available, with white carnations instead). Please review our Product Policy for more detailed information about fresh flower availability if this applies to your order.
  • YOUR PAYMENT OPTIONS Please provide your Mastercard or Visa details during check-out. See below for more payment options.
  • We will contact you to discuss your order prior to charging your Mastercard or Visa. If you do not provide credit card details below we will not process your order until we have spoken with you and taken payment over the phone. Please have your Mastercard or Visa details ready so we can process payment. We will not process your payment until we have confirmed your order.
  • If you do not have a credit card, you can make an online deposit into our account however this can take up to 2 business days for cleared funds to appear in our account. We do not process orders until cleared funds have been received.
  • CASH is only accepted in-store. Orders cannot be collected in-store or delivered until cleared payment is made. CHEQUE payments are only available to approved local VIP members. Orders are not processed until cleared payment is made. PAYPAL payments can be made to la.sales@live.com.au and using a reference number we provide for identification. Orders are not processed until cleared payment is made.
  • SPLIT ORDERS If you have added items to your shopping bag that might be for yourself and other items for a friend (example: you selected a candle for yourself and also want to send flowers as a gift to a friend) we can sort out what goes where when we call you.
  • SAME-DAY DELIVERY OF FRESH FLOWERS Please note that the fresh flower's same-day delivery cut off time is 1pm Mon-Fri and 10am Sat. We reserve the right to forward standard orders to an Interflora member if the delivery location is closer to that member. We do not deliver locally on Sundays and Public Holidays and delivery is on the next business day. For more information please read our Product Policy.
  • Some products may not be available for dispatch on the same day and details are specified on the product pages and our Product Policy.

 

  • We aim to provide excellent customer service, so therefore we like to communicate with our online customers the same way we serve customers who visit us in-store or order over the phone.
  • We will review your order and then we will contact you by phone or email, you can also contact us during business hours to discuss your order. If you call us and we are unavailable please leave a message with your phone number and we will return your call as soon as possible.
  • We always prefer to manually confirm that the items you have selected are available for delivery or collection in the way that you have specified, if there are any issues with availability of fresh flowers or products you have selected we will offer a suitable alternative (e.g. substituting white daisies if they are not available, with white carnations instead). Please review our Product Policy for more detailed information about fresh flower availability if this applies to your order.
  • YOUR PAYMENT OPTIONS Please provide your Mastercard or Visa details during check-out. See below for more payment options.
  • We will contact you to discuss your order prior to charging your Mastercard or Visa. If you do not provide credit card details below we will not process your order until we have spoken with you and taken payment over the phone. Please have your Mastercard or Visa details ready so we can process payment. We will not process your payment until we have confirmed your order.
  • If you do not have a credit card, you can make an online deposit into our account however this can take up to 2 business days for cleared funds to appear in our account. We do not process orders until cleared funds have been received.
  • CASH is only accepted in-store. Orders cannot be collected in-store or delivered until cleared payment is made. CHEQUE payments are only available to approved local VIP members. Orders are not processed until cleared payment is made. PAYPAL payments can be made to la.sales@live.com.au and using a reference number we provide for identification. Orders are not processed until cleared payment is made.
  • SPLIT ORDERS If you have added items to your shopping bag that might be for yourself and other items for a friend (example: you selected a candle for yourself and also want to send flowers as a gift to a friend) we can sort out what goes where when we call you.
  • SAME-DAY DELIVERY OF FRESH FLOWERS Please note that the fresh flower's same-day delivery cut off time is 1pm Mon-Fri and 10am Sat. We reserve the right to forward standard orders to an Interflora member if the delivery location is closer to that member. We do not deliver locally on Sundays and Public Holidays and delivery is on the next business day. For more information please read our Product Policy.
  • Some products may not be available for dispatch on the same day and details are specified on the product pages and our Product Policy.

Specific Product Policies


balloons

float time - untreated

  • Latex Balloons float because of the law of buoyancy.  The helium latex balloons are floating in a pool of air.  As long as the helium plus the actual weight of the latex balloon is lighter than the air, the balloon will continue to float.  Since helium escapes fairly quickly through the membrane of the latex balloon eventually in as little 8-12 hours the balloon will no longer float and will fall to the ground.
  • Average and Approximate Float Times for Quality Manufactured Latex Balloons

    12" Latex Balloons 12 to 24 hours
    14" Latex Balloons 26 to 40 hours
    17" Latex Balloons 30-40 hours
    36" Balloons 3 to 5 days

    Flying times are only estimates.  Properly inflated latex balloons used indoors under ideal temperature, humidity and altitude should float to the maximum times.  However, latex balloons used outdoors will float less time and latex balloons used in high heat and humidity will likely float half the time.

    You can extend the float time of latex balloons by using a product called hi-float.

float time - treated with Hi-Float

  • Latex balloons treated with Hi-Float cost slightly more than untreated balloons, however the float time is increased by up to 25 times longer than untreated balloons. Read more about Hi-FLoat below.
  • All our Latex balloons featured on this website include Hi-Float and therefore reflect pricing of "Latex Balloons treated with Hi-Float and filled with Helium". If you would prefer that your balloons do not include Hi-Float please discuss this with us when ordering.

SAFETY WARNINGS

When purchasing balloon related products, it is important to remember safety first. Balloons are not toys and Adult Supervision is required at all times.


Balloons

  • Balloons are a potential choking hazard. Choking or suffocation can take place with uninflated or broken balloons. If balloons burst, it is important to collect all the pieces and discard immediately so that there is no risk to children or animals. Adult supervision is required at all times. Keep uninflated balloons away from children.

Hi-Float

  • Hi-Float is Safe, nontoxic and biodegradable.
  • Hi-Float is a liquid solution that dries inside latex helium-filled balloons to form a coating that helps hold in the helium for up to 25 times longer than untreated balloons.

    Tips:
  • Weather and humidity are two important conditions to consider. In low-humidity weather (such as winter), float life will be longest. Typically, treated balloons float only one-fourth as long in summer as they do in winter because of higher heat and humidity.
  • Keep balloons indoors, in a climate-controlled location. In hot weather, keep the balloons in an air-conditioned location so they can dry quickly. In cold weather, keep the balloons in a heated location. Float time data is for indoor, climate-controlled conditions.
  • In rainy weather, run the heater or air conditioner when inflating HI-FLOAT-treated balloons. High humidity can interfere with the drying time of balloons and will dramatically reduce a balloon’s float life. A room dehumidifier will also help avoid this problem.
  • Avoid exposure to direct sunlight.
  • Using specially ventilated HI-FLOAT Balloon Transport Bags for transporting balloons is preferred. HI-FLOAT transport bags are ventilated, so air can circulate around the balloons and allow the HI-FLOAT coating to continue drying. Use of nonventilated bags will delay drying of the HI-FLOAT coating and reduce float time.
    Limit the total amount of time that balloons are in bags to 30 minutes. Do not place balloons in a hot vehicle; run the air-conditioner first.
  • Remember that float times for pearlized and metallic balloons are about a third less than for regular colored balloons. If
    you need the maximum float life, don’t use pearlized or metallic colors. Also, heart-shaped, Qualatex Geo "Blossom® and Qualatex Geo Donut® balloons float for much less time than regular balloons.

Helium

  • Helium is a colorless, non-toxic, non-flammable gas which is lighter than air. It is considered an inactive gas and relatively safe to handle. When miss used, however; it can cause serious injuries or death. Helium acts as a simple asphyxiant displacing oxygen. If the body is deprived of oxygen, even for a short period of time, DEATH or serious injury may occur. Exposure to atmospheres containing reduced oxygen (increased helium) will bring about unconsciousness without warning - so quickly, that you will not be able to help yourself.

Helium Tanks

  • Read, understand and observe the safety precautions on the cylinder neck label and the warning label on the side of the cylinder.
  • Store and use helium cylinders in a well ventilated area and in a upright secured position so they cannot be knocked over. Cylinders must be secured at all times. 
  • Close the cylinder valve after each use and when cylinder is empty. Remove the regulator and replace the cylinder protective cap before transporting any helium cylinders.
  • Use a cylinder cart to move cylinders.
  • Always open cylinder valves very, very slowly. Stand to one side of the cylinder when opening the valve, Never stand directly in front of the cylinder.
  • Do not refill with any material. This is a non-refillable cylinder. This could result in violent bursting of the cylinder resulting in serious personal injury or death.
  • Do not store in damp areas. This can cause the cylinder to rust. Rusting of the cylinder can result in a violent bursting of the cylinder resulting in serious personal injury or death.
  • Never expose the cylinder to direct heat or fire. Exposure to those conditions could result in the operation of the pressure relief device, which will result in a sudden discharge of pressure from the cylinder, resulting in serious personal injury or death.
  • Do not mistreat the tank by dropping on sharp or pointed surfaces. Do not drop, drag, tip over or roll the helium cylinder on its side.This could puncture the tank causing a sudden release of the contents resulting in serious injury or death.
  • Never use any balloon regulator, cylinder or valve fitting that is damaged, leaking or malfunctioning. Have the product repaired or replaced immediately.
  • Do not allow children or any unauthorized people to handle cylinders or use balloon filling equipment.
  • Never leave a helium cylinder unattended in a public area.

  • Do not allow anyone to inhale or breathe in helium from cylinders or filled balloons. Doing so can damage lungs and other body parts, which can result in serious personal injury or death. The cylinder contains compressed helium under pressure.
  • Do not place nozzle in mouth or nose for any reason. Doing so can damage lungs and other body parts, which can result in serious personal injury or death. The cylinder contains compressed helium under pressure.
  • Use only in a well ventilated area. Never use in closed spaces. Helium reduces and can eliminate oxygen available for breathing. Inhaling helium can result in serious personal injury or death.

 

 

We reserve the right to make changes and additions to this Product Policy. We recommend that you review this Product Policy each time you make a purchase online.